FAQ

 

1. WHAT ARE THE TYPES OF PAYMENTS?

Available payment methods:

      1. pay on delivery
      2. online bank transfer to the account: Absolut Dimension sp. zoo ul. Leśna 12 Maków Mazowiecki 06-200 , Santander: 55 1090 2590 0000 0001 3235 5119, In ​​the transfer title please enter: Name and surname and order number.
  1. Fast Online Transfer – PayPal – list of supported banks and payment cards at: www.paypal.com
  2. Apple Pay

2. WHAT IS THE PAYMENT DEADLINE?

The customer has 5 days to complete the payment. If payment is not made within the above deadline, the Customer is deemed to have withdrawn from the sales contract and the Product is put up for sale again.

3. WHAT IS THE ORDER COMPLETION TIME?

Placing Orders in the Store is possible 24 hours a day, every day of the year.
The order completion date is counted from the moment the payment for the Product is credited to the Seller's bank account in the case of payment by bank transfer or card. The order time is indicated for each product.
The Seller's order processing time is up to 14 days.
Typically, however, the Product is shipped on the same business day or the day after placing the order.

4. WHAT ARE THE SHIPPING COSTS AND DELIVERY TIME?

POLAND – free delivery over PLN 250 throughout Poland

Available couriers:

  • DHL (PLN 17)

Delivery time: Delivery time is indicated for each product

SELECTED EU COUNTRIES - free delivery over PLN 700 / below PLN 700, shipping cost PLN 50
  • DHL – delivery time: 3-5 business days
Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Latvia, Croatia, Malta, Lithuania, Germany/Czech Republic, Poland, Denmark, Portugal, Estonia, Romania, Finland, Slovakia, France, Slovenia, Greece, Sweden, Spain, Hungary, Netherlands , Italy, Ireland, Liechtenstein, San Marino, Serbia, Switzerland, Great Britain.
  • DHL Express courier – PLN 160 – delivery time 2-3 business days
OTHER COUNTRIES – the whole world
  • DHL Express – PLN 160 – delivery time 2-3 business days

The courier shipment is delivered on Business Days, generally until 17th. If the Customer does not collect the courier shipment within 24 hours of receiving the notification from the Store about sending the Product, it is recommended to contact the courier company to obtain the courier's number and confirm the delivery date of the shipment.

5. RETURNS, EXCHANGES, COMPLAINTS

RETURNS

 

Tailor-made products are non-returnable. After placing your order, please contact the service department to determine the exact dimensions. Only paid orders will be processed.

EXCHANGES

The Customer may exchange the product within 14 days from the date of receipt of the shipment with the Product.

The Customer, with the consent of the Seller, may exchange the Product for another one, provided that he/she reports such a desire to the Seller via e-mail: info@absolutdimension.com. After receiving information about the possibility of exchange, please attach a card to the returned package, a card with a handwritten request for exchange. along with the order number and account number for the refund.

Settlement in the event of Product replacement:

In the event of a replacement of the Product, the payment for the Product in the amount of the Price will be credited to the Price of the newly ordered Product, any difference in the Price will be paid by the Customer or refunded by the Seller in the same way as the payment was made or in another way after agreement with the Seller.

The product should be sent to the following address: Absolut Dimension sp zoo Okopowa 58/72 Warszawa

When reporting an exchange, the Customer is asked to send the Product together with the sales document (receipt, bill, invoice).

COMPLAINT

The customer has the right to submit a complaint, which will be considered within 14 days from the date of its delivery to the Store.

The product should be sent to the following address: Absolut Dimension sp zoo Okopowa 58/72 Warszawa 01-042

When submitting a complaint, the Customer is asked to send the Product together with the sales document (receipt, bill, invoice).

[No grounds for complaint] Complaints regarding the difference in the appearance of the Products ordered and those received, which result solely from the difference in the settings of the Customer's computer monitor, in particular the insignificant difference in colors and shades, do not constitute grounds for a Product complaint. Complaints are also not subject to: mechanical damage (upholstery, abrasions), discoloration, or wetting of the Product.